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VelocityOS · Tool 10
Total Flow Time Calculator.
Touch time vs. wait time, drawn as an iceberg. The math that breaks the productivity illusion.
Pick one process. Two numbers.
Think of a real process in your business. A quote going out. A hiring decision. An order shipping. Estimate two things: the hours people spent actually working on it, and the total calendar time it took from start to finish.
Hours someone was actually doing the work.
Total calendar hours from start to finish.
Touch time
8h
7%
Wait time
112h
93% of elapsed time
The visible work is the tip. The cost is in the mass underneath.
93% wait. That's normal. Which is the problem.
Many processes in founder-led businesses sit between 80% and 95% wait time. Yours fits the pattern. The reflex is to make the touch time faster. The leverage is to compress the wait.
Find where the wait actually lives:
Open Critical PathFinder →
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